Updated as of January 19, 2021

Our warranties

Hera Law offers explicit guarantees on quality and delivery times.

If you are not satisfied with the work, another version of the work will be proposed within the shortest possible time. If this second option also contains errors, you will be entitled to a partial or full refund. You will find below the conditions and modalities for expressing dissatisfaction with work.

In case the delivery is delayed by more than one-third of the established deadlines and in case the delay is directly or exclusively attributable to Hera Law, we will refund up to 100% of the amount of the job.

General terms and conditions of sale

These general terms and conditions of sale apply to all work undertaken by Hera Law for its clients.

Any request must be accompanied by an order including the price agreed upon by the parties. This order must be sent by mail or e-mail to support@heralaw.com, without which we reserve the right not to start the work.

The technical texts will be accompanied by reference documents provided by the customer to allow a better understanding of them.

In the event that a customer cancels an order, the work already carried out shall be invoiced at 100% and the work that has been suspended at 50%.

Unless otherwise specified, invoices must be paid within 5 working days of their issue.

Any case of late payment or non-payment of invoices will result in immediate demand for payment of the full amount due by the client, without prior warning or any other formality. Hera Law reserves the right to demand interest calculated on the basis of the official interest rate of the United Mexican States in force on the date on which payment should have been made. In any case, the client must reimburse the expenses incurred by Hera Law for the resolution of the dispute.

In the event of late payment, orders in progress will be suspended.

In no event shall Hera Law. be liable for work that is stylistically unsatisfactory. Especially in the case of advertising material, Hera Law’s services are limited, unless expressly requested otherwise. Hera Law is not obliged to draft the text in an advertising style other than that used in the original text. Our liability, in any case, is limited to the amount of the invoice.

Any claim will only be considered if it is received by registered letter with acknowledgment of receipt and, at the latest, within seven days after delivery of all or part of the work(s). Any complaint must be accompanied by the original documents, the contested work(s), and a letter of explanation. Once this period of time has elapsed, the work will be considered to be correct.

In the event that the client is not satisfied, i.e. in the event that a complaint has been filed within the time limit set, Hera Law undertakes, at its expense, and within a period of time equivalent to one-third of the time set for the order plus 24 hours, to deliver a new version of the work complained of. The quality of the work will be assessed on the basis of the latter document in order to establish, in Hera Law’s opinion, the amount of the reimbursement.

Hera Law cannot be held responsible for delays caused by the malfunction of fax, modem, e-mail, or any other postal or terrestrial means, which cannot be directly controlled by Hera Law.

In the event of delivery with a delay of more than one-third of the established deadlines, and in the event that such delay is directly and exclusively attributable to Hera Law, Hera Law will be entitled to a reimbursement, to be defined by the parties, in an amount up to 100% of the work delivered late.

In no event shall defects in any part of the work delivered call into question the work as a whole. Hera Law reserves the right to make modifications in such a case.

Only agreements made in writing between the parties shall be taken into consideration. The competent court is the one established by Mexican law. In case of non-payment, any representation or partial or total reproduction of such work shall be unlawful. Hera Law reserves the right to request from a client using an unpaid material the immediate payment of the work and, if applicable, the compensation derived by copyright.

Liability

Hera Law or its relevant suppliers make no warranties or conditions whatsoever in relation to the services offered, including any warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement of other rights. In no event shall Hera Law or its suppliers be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of the right of use, loss of information, or loss of profits, whether resulting from a breach of contract, negligence, or any action arising out of or in any way connected with the performance of Hera Law itself.